Information & Referral: How Well are We Doing? A Model for Evaluation of 2-1-1 Services

CGR assisted the Finger Lakes 2-1-1 Collaborative in developing an evaluation model to gauge progress toward key outcomes and measures. CGR collected information on six established 2-1-1 systems across the country to identify best practices and challenges in measuring the performance of 2-1-1 operations.

Report Date: Aug 2006
Author(s): Susan Lepler , Erika Rosenberg
Subject(s): Human Services , Program Evaluation
Location: Monroe, New York