Village Operations Study - The Village of Lancaster

CGR completed an operations and staffing study with the Village of Lancaster in Erie County, NY, in late 2021. The Village Board of Trustees sought an independent assessment of the Village’s operations to help the Board set priorities during its annual budget process. CGR’s local government team analyzed budget and staffing data, reviewed Village policies, gathered benchmarking data, and interviewed Village leaders, department heads and staff. Recommendations focused on shoring up staff to manage the substantial workload in the Clerk-Treasurer’s Office; improving overall asset management and capital planning in the Village; developing a succession plan for the Department of Public Works; and clarifying Village policies and procedures related to the Fire Department. As of early 2022, the Village was in the process of implementing recommendations for staffing in the Clerk-Treasurer’s office and exploring other changes recommended in the report.

Report Date: Mar 2022
Author(s): David Riley , Paul Bishop , Kieran Bezila
Subject(s): Government Management , Organizational Development
Location: Erie, New York

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