CGR assisted the Finger Lakes 2-1-1 Collaborative in developing an evaluation model to gauge progress toward key outcomes and measures. CGR collected information on six established 2-1-1 systems across the country to identify best practices and challenges in measuring the performance of 2-1-1 operations.
Report Date: Aug 2006
Author(s): Susan Lepler
, Erika Rosenberg
Subject(s): Human Services
, Program Evaluation
Location: Monroe, New York