AmeriCorps: Planning for the Future

At the request of the Rochester NY AmeriCorps, CGR identified internal management process improvement opportunities. CGR held focus groups with staff and conducted surveys of program alumni, and found the program is widely viewed as successful. CGR recommended, however, that AmeriCorps staff increase their presence at host sites, better educate site supervisors about internal forms and use of information, and stress why reports required of site supervisors are important. In addition, CGR developed a process evaluation tool to monitor AmeriCorps’ compliance with these and other recommended improvements.

Report Date: Jan 2008
Author(s): Donald Pryor , Kathiann Willis
Subject(s): Human Services , Evaluation
Location: Monroe, New York

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