How Well Are We Doing? A Plan for Evaluation of 2-1-1 Service in New York State
NYS is implementing a regional network of 2-1-1 call centers. Part of a national movement, 2-1-1 will serve as the number to call to access community information and referral services for non-emergency situations. Working collaboratively with regional and state leaders, CGR identified 8 desired outcomes to provide 2-1-1 with a vision of where it is going, and a plan for measuring progress toward each outcome.
Report Date: Oct 2008
Author(s): Donald Pryor
, Erika Rosenberg
, Kirstin Pryor
Subject(s): Evaluation
, Human Services
Location: New York State